SAP Knowledge Base Article - Public

2595694 - Frequently Asked Questions on C4C Customer Master Data

Symptom

This Knowledge Base Article lists some of the most frequently asked questions related to Customer Master Data.

Resolution

1. Is it possible to change/swap Business Partner Number Range between manual and automatic?

It is not possible to change the Business Partner Number Range if there are Customers created in the tenant. It is also not supported to delete Master Data.

 

2. Why International Address version is missing for Accounts?

You can find the International Address Version for Accounts using steps:

1. Go to Customers work center
2. Accounts view
3. Open an Account, Go to Overview
4. Select Actions and then select You can find International Version

International Address version is not available for Individual Customer.

 

3. Is BusinessPartnerDuplicateCheck PSM enabled?

No, BusinessPartnerDulicateCheck is not PSM enabled.

 

4. How Business Partner Duplicate works?

Refer to the Blog FAQs: Business Partner Duplicate Check

 

5. How to maintain sales division for Accounts?

The Division is created in fine-tuning activity and maintained in the Sales Data facet of the Account.

 

6. How to  automatically populate Customer Latitude and Longitude data using Customer Address?

You can use functionality Data Quality Management for the automatic population of Latitude and Longitude using Customer Address.

Below is the detailed Help Center Document which has guidelines on how to use this functionality:

https://help.sap.com/viewer/d95546360fea44988eb614718ff7e959/Cloud/en-US/ca1b9700fa6a4010b4cdcc85fe58e53b.html

Also see Country Coverage specifications link:

https://help.sap.com/viewer/d95546360fea44988eb614718ff7e959/Cloud/en-US/1d9c9b02a6b1434c89f2929e3636e431.html

 7. Why is Account Hierarchy view not visible in the Customers work centre for a Business Role?

The Business Role does not have Account Hierachy view assigned in the Administrator work center.
For more details refer KBA:  2558915

8. Is it possible to prevent Customer accounts from being converted back to Prospect role?

Yes, it is possble prevent Customer accounts from being converted back to Prospect role.
For details check KBA:  2596302

9. What is the purpose of different Account Filters?

Standard Accounts Filter
Filter Accounts Display
My Accounts Accounts where you are assigned either to the account team or (if territory management is active in your solution) to the territory team.
My Account Team's Accounts

Accounts where you are assigned to the account team.

Note: This filter only appears if territory management is active in your solution.
My Territory Team's Accounts

Accounts where you are assigned to the territory team.

Note: This filter only appears if territory management is active in your solution.
My Team's Accounts Accounts where anyone in your organization, including employees in subordinate organizations, is assigned either to the account team or (where applicable) to the territory team.
All Accounts for which you have at least read access.

10. Why do you have in Account OWL an existing account without any Account ID?

This Account is a so called Associated Business Partner or Twin Object, whenever a company (Organisational Management) is created, automatically in the background a customer with the same data is created (to support intercompany scenarios), while activating this company the customer gets created.

11. How do you see the Account hierarchy information from a Account Hierarchy tab in a Child Account ?

The Icon -"Show complete information" infront of the Account in Account Hierarchy tab will give detailed information of the hierarchy.

Keywords

Accounts, Business Partner, Number Range , KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP Cloud for Customer add-ins all versions