SAP Knowledge Base Article - Public

2595827 - Hiring Manager Receives Reminder Notifications After Completing Hiring Manager Activity - Onboarding 1.0

Symptom

Reminder Notification is received even after completing the N1 Hiring Manager Activity in SuccessFactors Onboarding 1.0

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Candidate PHV activity is created and the same is completed
  2. Hiring manager receives the notification to complete the new hire activity (Onboarding 1.0 > New Hire Activity tab)
  3. Hiring Manager completes the all the Activity, but customer getting the reminder notification.

Cause

Hiring manager might have completed activity under Onboarding > New Hire Activity tab, however the manager has not clicked the hire activity in the Onboarding work queue

Resolution

Once the hiring manager completes the new hire activity tab under Onboarding 1.0 > New Hire activity tab, the manager needs to:

  1. Click on the new hire activity in the onboarding work queue
  2. Then it will register in the system and reminder notification will not trigger

Keywords

hiring, manager, activity, new, hire, reminder, onboarding, obd, 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions