SAP Knowledge Base Article - Public

2595931 - Account activation link not received by New Candidate - Recruiting Management

Symptom

A new candidate creates an account but does not receive the activation link e-mail

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. The candidate goes to the Career Site Portal -> Sign In -> Create an Account
  2. Enters their details -> Create Account
  3. E-mail should be triggered to the candidate's account with a verification link.
  4. No email is received.

Cause

There is no email template assigned to the in E-mail Triggers -> 'Career Site E-Mail Notification'

Career Site Notification.png

Resolution

Create an e-mail template in Manage Recruiting E-mail Templates and assign it to 'Career Site E-Mail Notification' recruiting trigger.

Keywords

Verification E-mail, Recruiting E-mail Triggers, Career Site E-Mail, E-mail Link, Verification Link, Career Site E-Mail Notificaion, RCMTrigger , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions