SAP Knowledge Base Article - Public

2596116 - Candidate Status Mail Delay quartz job stopped running - Recruiting Management


Clients' instances may experience issues where candidates will not receive disqualifying emails (but only when these emails are set to be sent with a delay in Admin Center > Manage Recruiting Settings > Return Email Address Information).

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Have a delay set to disqualifying emails sent to candidates (Admin Center > Manage Recruiting Settings > Return Email Address Information);
  2. Either automatically or manually, move a candidate to a disqualifying status (e.g.: "Requisition Closed", "Not Qualified", "Unsuccessful");
  3. The email will not be sent to the candidate after the specified number of hours. This can also be chacked in the applicant's correspondent section.


There is a chance the delayed emails are no longer being sent because the Candidate Status Mail Delay quartz job stopped running. This can be checked in Provisioning > Monitor Jobs > Candidate Status Mail Delay.



  1. Go to Admin Center > Manage Recruiting Settings > Return Email Address Information;
  2. Clear the information on fields "Job Owner", "Don't send emails older than (in days)" and "Delay Emails to Disqualified Candidates (in hours)";
  3. Unflag the box beside "Delay Emails to Disqualified Candidates (in hours)"
  4. Save changes;
  5. Re-add all the information to all the just cleared fields and re-check the just unchecked box;
  6. Save changes again. After that, you will see the jobs will start running once again.



Candidate Status Mail Delay, Return Email Address Information,Delay Emails,Disqualified , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions