SAP Knowledge Base Article - Public

2596404 - Unable to Use Reset User Password Feature


  •  Clicking Reset User Password from Action Search Bar result, it redirects to a blank or empty page with only the show information link.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to customer's Instance
  2. Search for Reset User Password
  3. Click on Reset User Password
    You will be re-directed to an empty page with only the Show Version Information link.


The Data Model configuration is incorrect.


  1. Export the Succession Data Model from Provisioning
  2. Check for the configuration mistake.
    One identified mistake was "standard-element-ref" used without "standard-element id=" definition
    For example: custom01 is used in the custom-filters, however it is not defined anywhere in the Data model (missing "standard-element id="custom01" " )

    <filter-module id="default">
    <standard-element-ref refid="custom01"/>
    <standard-element-ref refid="custom02"/>
    <standard-element-ref refid="custom03"/>
  3. Correct the mistake, for example removing "<standard-element-ref refid="custom01"/>" from the custom filter OR else define a standard element for custom01 like below

    <standard-element id="custom01" max-length="255" required="false" matrix-filter="false">
    <label>Customizable Field 2</label>
    <label xml:lang="en-US">custom01</label>
    <label xml:lang="de-DE">custom01</label>
    <label xml:lang="fr-FR">custom01</label>

Note: Access to provisioning is needed for the above (you might need to contact your Partner/Consultant)


user password reset, error, empty page, data model, standard element , KBA , LOD-SF-PLT-UM , User Management , Problem


SAP SuccessFactors HCM suite all versions