SAP Knowledge Base Article - Preview

2596527 - Problems when searching Knowledge Articles or how to set up Knowledge Articles Search

Symptom

  • You are not sure how to setup the Knowledge Article (KA) search and its required "search engine".
  • Knowledge Article Search does not work as expected - either no or wrong search results are returned.


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Environment

  • SAP enhancement package 3 for SAP Customer Relationship Management and higher
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0 ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

HANA Enterprise Search Knowledge Articles;  Knowledge Article Search; Knowledge Article Template Search; TREX; Report Framework; CRM_KNOWART_S; KASearchView; , KBA , trex , report framework , reporting framework , crm_knowart_s , knowledge article search , kasearchview , CRM-BTX-KA , Knowledge Article , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-SAF , Software Agent Framework , Problem

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