Symptom
- You are not sure how to setup the Knowledge Article (KA) search and its required "search engine".
- Knowledge Article Search does not work as expected - either no or wrong search results are returned.
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Environment
- SAP enhancement package 3 for SAP Customer Relationship Management and higher
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0 ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
HANA Enterprise Search Knowledge Articles; Knowledge Article Search; Knowledge Article Template Search; TREX; Report Framework; CRM_KNOWART_S; KASearchView; , KBA , trex , report framework , reporting framework , crm_knowart_s , knowledge article search , kasearchview , CRM-BTX-KA , Knowledge Article , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-SAF , Software Agent Framework , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.