SAP Knowledge Base Article - Preview

2596757 - You Are Not Able to Close Ticket

Symptom

When you try to close a ticket, you receive the error message 'Send a reply to the requester before setting ticket XXX to status Completed.' (XXX represents the Ticket ID), and the ticket is not closed.


Read more...

Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket ; Status ; Status Schema ; Close ; Completed ; In Process ; Error , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SVL , Service Level Objective , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.