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SAP Knowledge Base Article - PreviewSymptom
When you try to close a ticket, you receive the error message 'Send a reply to the requester before setting ticket XXX to status Completed.' (XXX represents the Ticket ID), and the ticket is not closed.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; Status ; Status Schema ; Close ; Completed ; In Process ; Error , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SVL , Service Level Objective , How To
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