When you try to close a ticket, you receive the warning message 'Send a reply to the requester before setting ticket XXX to status Completed.' (XXX represents the Ticket ID), and the ticket is not closed.
SAP Hybris Cloud for Customer 1711/05
Ticket ; Status ; Status Schema ; Close ; Completed ; In Process , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SVL , Service Level Objective , How To
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