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SAP Knowledge Base Article - PublicSymptom
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Instance sync throws an error when pre-delivered MDF objects are synced
- Pre-delivered MDF objects include Time Off, that would be objects such as Holiday Calendar, Time Profile and Time Account Type.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
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SuccessFactors BizX
Reproducing the Issue
1. Navigate to Manage Sync Packages or Instance sync Tool
2. Sync the objects.
3. Sync fails with an error.
Cause
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Instance sync triggers full purge that is, data in the target is first deleted and then re-created if it is already existing. An 'incremental' purge is triggered via import/export and thus the issue doesn't appear while doing the import.
Resolution
- This is a limit of the instance sync tool to sync pre-delivered MDF objects where it should ideally incrementally sync pre-delivered objects instead of trying to Full Purge replace them
To resolve this issue:
1. Export the objects from source and then import these into target as Incremental Load.
Please open an case under the component LOD-SF-PLT-IST with below:
Timestamp and Data center or URL for Both instance
- Customer Name:
- Source CompanyID:
- Target CompanyID:
- Support Access to access both environment:
- step-by-step instructions on how to reproduce step or Video
- RBP (Role base Permission) Role name for User ID of logged in user when error occurred
- Which are the objects you are trying to sync?
- Attach the report about the last sync you have tried to do:
FAQ - Additional Information
Q) Where can I get information on this from the Guide?
A) Guide Implementing and Managing Instance Sync
See Also
- 2088055 - SuccessFactors Instance Synchronization Feature Guide & Need to Know Information
- 2596770 - Pre-delivered MDF objects throws an error on Instance Sync Tool
- 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
- 2313764 - Post Instance Refresh - Employee Central Considerations & FAQ
Keywords
sync, mdf, time-off, pre-delivered, instance sync tool, TLS-8204 , KBA , LOD-SF-PLT-IST , Instance Sync Tool , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Problem