Symptom
A field example Current Salary has been updated via Import. Though value is reflecting correctly in worksheet, aggregate report still fetching the old value i.e. the value which was before update.
Environment
Successfactors Compensation
Reproducing the Issue
1. Login as Admin > Import Compensation Data by updating value in Salary field for few employees.
2. After Successful completion of Import verify worksheet and make sure that values are update.
3. Now Export Aggregate report via Compensation Home > Aggregate report > Select Template > Export.
4. Open the report and observe that report still has old values for Salary field.
Cause
This is because Values in report are fetched from Database. And only Saving the form or update worksheet action will save the values in database.
Check and Make sure that neither save and update worksheet action has been performed.
Resolution
There can be 2 solutions to this issue.
1. Open affected worksheet and Click on Save button.
2. Go to Compensation Home > open Template > Manage Worksheet > Update Specific Worksheet > Update Worksheet in question.
Now verify aggregate report, it should have updated value.
If issue is still not resolved then you may log an case for further investigation.
Note to Support: Please check further and log a Jira if required.
Keywords
values not update aggregate export report save , KBA , LOD-SF-CMP-REP , Reporting & Analytics, Data Imports & Exports , Problem