Symptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Calls are transferred from CRM to any queue where there are no agents serving on them
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
transfer queue closed service allocation forwarding route disable , KBA , CRM-CCI , Contact Center Infrastructure , How To
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