SAP Knowledge Base Article - Preview

2597187 - CRM: Disable transfer calls to a not serviced queue

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

Calls are transferred from CRM to any queue where there are no agents serving on them


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

transfer queue closed service allocation forwarding route disable , KBA , CRM-CCI , Contact Center Infrastructure , How To

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