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SAP Knowledge Base Article - PreviewSymptom
You sent an email interaction from a ticket but can see that this interaction has been copied to another ticket(s).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Email, E-mail, Ticket, Interaction, Duplicate, Activity , KBA , same email , duplicate ticket , threading , wrong ticket , thread , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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