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2597692 - SUM: some products are missing or support package levels are showing SP00 on shadow instance's System -> Status

Symptom

  • While running system update/upgrade using the Software Update Manager (SUM)  you logon to the shadow instance (e.g. in ACT_UPG phase to run Ta. SPDD)
  • While creating the Stack XML Support Packages were included for the target release
  • If you go to Menu System -> Status ->Installed Product Versions shows there may be some products calculated for target system in Stack XML file that is not yet listed.
  • If you go to Menu System -> Status -> Installed Component Versions shows 0000 for all software components as shown in the bellow screenshot:

Shadow system staus patch not update-2.PNG


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Environment

Target Systems running on Netweaver 7.x

Product

SAP ERP 6.0 ; SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA, on-premise edition 1511 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

BIND_PATCH limited , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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