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2597773 - FWM 01014 Error when trying to access Universe in Lumira 2.0

Symptom

  • When selecting a Universe in Lumira the following error is displayed after a few minutes
    com.businessobjects.dsl.services.workspace.impl.WorkspaceException:
    Query script generation failed. See your administrator. Unable to retrieve the 
    datasource configuration:
    com.crytsaldecisions.sdk.exception.SDKException$OCAFramework: Unable 
    to find servers in CMS <Hostname:Port> and cluster <Hostname:Port> with
    kind connectionserver and service null. All such servers could be down or 
    disabled by the administrator. (FWM 01014)
    cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkExcept 
    ion$AllServicesDown: Unable to find servers in CMS <Hostname:Port> and
    cluster <Hostname:Port> with kind connectionserver and service null. All such
    servers could be down or disabled by the administrator. (FWM 01014)
    details:Unable to find servers in CMS <Hostname:Port> and cluster 
    <Hostname:Port> with kind connectionserver and service null. All such servers
    could be down or disabled by the administrator. (FWM 01014) (IES 00013)
  • Unable to connect to any Universe
  • In other applicatiosn such as Information Design Tool, Web Intelligence and WebI Rich client the universe can be reached
  • Communications Analyzer shows that all BI Servers are reachable from the client machine


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Environment

  • SAP Lumira Discovery 2.x
  • SAP Lumira Server 2.x
  • SAP BusinessObjects Business Intelligence Platform 4.2 SP3

Product

SAP BusinessObjects Lumira 2.0

Keywords

Lumira 2.X, Universe, FWM 01014 , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

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