Symptom
New button in gear icon is missing under Contact tab in Visit.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
-
Go to the Visits workcenter.
- Go to the Visits view.
- Open Visit id XYZ (XYZ represents Visit id).
- Go to the Contact tab.
- Click on Gear icon.
- Here you observe that New button is missing.
Cause
Visit is not created for an account, i.e. Account field is blank.
Resolution
This is correct system behavior
Account is require to create new contact for a visit.
See Also
[Enter your See Also here...]
Keywords
New ; Button ; Missing ; Contact ; Visit , KBA , visit contact tab new button missing , LOD-CRM-ACT-VST , Visit Planning , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions