SAP Knowledge Base Article - Public

2598020 - New Button Is Missing Under Contact Tab In Visit


New button in gear icon is missing under Contact tab in Visit.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits workcenter.
  2. Go to the Visits view.
  3. Open Visit id XYZ (XYZ represents Visit id).
  4. Go to the Contact tab.
  5. Click on Gear icon.
  6. Here you observe that New button is missing.


Visit is not created for an account, i.e. Account field is blank.


This is correct system behavior

Account is require to create new contact for a visit.

See Also

[Enter your See Also here...]


New ; Button ; Missing ; Contact  ; Visit , KBA , visit contact tab new button missing , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions