Symptom
Messages of type BusinessPartnerERPAddressReplicationIn failing to replicate to C4C with the error: 'Postal code XX XXX must not contain any gaps'. (where XX XXX represents the postal code)
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: working communication scenario between ERP and C4C to send messages of type BusinessPartnerERPAddressReplicationIn.
Send a BusinessPartnerERPAddressReplicationIn to C4C with a postal code value of XX XXX or similar where X is an alphanumeric character.
Cause
The Business Configuration Activity 'Countries' has a Postal Code Check rule in place, which specifies 'No Gaps'.
Resolution
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Go to the Business Configuration work centre.
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Search for 'Countries'.
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Click 'Edit Countries'.
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Select the country to which the account is linked.
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Click on the 'Postal Code Check' rule.
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Change the value so that 'No Gaps' is no longer selected.
Keywords
postal code, no gaps, BusinessPartnerERPAddressReplicationIn , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To