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SAP Knowledge Base Article - PreviewSymptom
You observe that a Ticket is created in the system with Source and Channel as 'Letter' and want to know how this Ticket was created.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
letter, ticket source, channel, source, origin code , KBA , ticket source , origin code , letter , LOD-CRM-SRP , Service Request Processing , Problem
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