SAP Knowledge Base Article - Preview

2598093 - Ticket Is Created With Source And Channel As Letter

Symptom

You observe that a Ticket is created in the system with Source and Channel as 'Letter' and want to know how this Ticket was created.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

letter, ticket source, channel, source, origin code , KBA , ticket source , origin code , letter , LOD-CRM-SRP , Service Request Processing , Problem

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