Symptom
A Mass Change Job has failed to complete.
The application error id would be accompanied by: com.successfactors.db.dao.DAOException: HibernateException thrown Row was updated or deleted by another transaction
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Core
- Employee Central
Reproducing the Issue
- Navigate to Manage Mass changes
- Look up for the Scheduled Mass Change Job and review the Logs
- The Error Message shows up as below:
Cause
- This is because when the Mass Update operation was running via the job, at the same time, the same record was being updated by some other transaction.
- Even if 1 record faces the issue, the complete batch is not processed further to maintain the data consistency
Resolution
- This is an Expected Behavior
- You are required to initiate the request again with the group consisting of failed records
FAQ - Additional Information
Q) Where can I get Guide?
A) Guide: Managing Employment in Employee Central
Chapter: Managing Mass Changes
Keywords
ECT-93247, SF, Success factors, EC, Manage Mass Changes, Error, Manage Mass Changes , KBA , LOD-SF-EC-JOB , Job Information , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions