SAP Knowledge Base Article - Preview

2598345 - Agents cannot connect to the Introscope EM with SAPRouter connection when Introscope MoM scenario is used.

Symptom

The Introscope Enterprise Manager is installed in a MoM (Manager of Managers) scenario and the SAPRouter connection is being used to connect the agents to the Introscope MoM scenario.

The agent connection fails, the logs shows error:

Failed to connect to the Introscope Enterprise Manager at <collector_host_and_port>,com.sap.sup.wily.saprouter.SapRouterSocketFactory.


Read more...

Environment

  • SAP Solution Manager 7.10 or 7.20
  • Introscope Enterprise Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.