SAP Knowledge Base Article - Public

2598590 - Email notification behavior on submission and withdrawal of timesheet

Symptom

It is required to know who recieves a notification on submission and withdrawal of timesheet?

Environment

SAP SuccessFactors Employee Central – Time Sheet

Reproducing the Issue

Maintain a single step workflow configuration with manager as an approver (for this example).

  1. Login as employee and submit timesheet > manager gets notification that workflow is submitted for approval.
  2. Login as employee and withdraw timesheet > this triggers notification of timesheet cancellation to manager as well as employee.

Cause

If the time sheet gets withdrawn from the time sheet UI, product cancels the workflow from the backend side. This means that the workflow itself does not know that the cancellation was due to the user's manual action. Therefore, a notification is sent to all persons involved. (The same behavior is seen if an admin cancels the workflow).

  • This is a technical limitation caused by a trade off, as the product is designed to have a 'loose' coupling between the time sheet and the workflow.
  • This allows us to show the time sheet in the UI and have a workflow in parallel.
  • In a 'strict' coupling, the workflow would handle the time sheet and it would not be available until the workflow has been approved or cancelled.

Resolution

  • Notifications are sent to the people who are not involved in that specific action, but are required to know about that action. So, the employee won't get a notification when timesheet is submitted, as they initiated the submission. However, on withdrawal, it won't happen, owing to above limitation.
  • This is the expected system behavior. Currently it is not possible to send workflow email notification to those people only who do not know about cancellation.

Keywords

Time sheet, withdrawal, workflow, timesheet, cancellation, notification, limitation, email , KBA , LOD-SF-EC-TMS , Time Sheet , Problem

Product

SAP SuccessFactors Employee Central 2105 ; SAP SuccessFactors Employee Central 2111 ; SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors Employee Central 2211 ; SAP SuccessFactors Employee Central 2305 ; SAP SuccessFactors HCM Suite all versions