SAP Knowledge Base Article - Preview

2598738 - Duration calculation doubled in Service Request

Symptom

  • You have customized date duration X calculated based on user status change.
  • Changing user status triggers the duration calculation however the value is doubled


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

 UPDATE_DURATION, CL_CRM_SRQM_UPDATE_DUR_DT, CRM_SRQM_UPDATE_STATUS_DUR, CRM_SRQM_UPDATE_DURATION_EC               , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , CRM-BTX-SRQ , Service Request , CRM-BTX-SRQ-BF , Basic functions , Problem

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