- You have customized date duration X calculated based on user status change.
- Changing user status triggers the duration calculation however the value is doubled
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
UPDATE_DURATION, CL_CRM_SRQM_UPDATE_DUR_DT, CRM_SRQM_UPDATE_STATUS_DUR, CRM_SRQM_UPDATE_DURATION_EC , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , CRM-BTX-SRQ , Service Request , CRM-BTX-SRQ-BF , Basic functions , Problem
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