SAP Knowledge Base Article - Public

2599144 - [[FROM_STEP_DESC]] and [[TO_STEP_DESC]] tokens are not working in Document Routing Notification


  • [[FROM_STEP_DESC]] and [[TO_STEP_DESC]] tokens are not working in Document Routing Notification.
  • Route step names are not been pulled into the Document Routing Notification.


Success Factors Performance Management

Reproducing the Issue

  1. Go to Admin Centre  > Email Notification template settings
  2. Select Document Routing Notification
  3. Insert the  [[FROM_STEP_DESC]] and [[TO_STEP_DESC]] tokens
  4. Route a form forward and check the Document Routing Notification received to mailbox

The tokens do not pull in the route step names

Doc route.png


  • The  [[FROM_STEP_DESC]] and [[TO_STEP_DESC]] tokens are not supported for use in the Document Routing Notification
  • Not all tokens can be copied between different templates


Document Routing Notification, [[FROM_STEP_DESC]] and [[TO_STEP_DESC]], Token, Email Template   , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem


SAP SuccessFactors Performance & Goals all versions