Symptom
You are not able to find the Service Quotes View in the Service Order Workcenter
Environment
SAP Business Bydesign
Reproducing the Issue
-
Go to Service Order Workcenter
- You will not find the View Service Quotes
Cause
You have not given sufficient the access rights for the User to view Service Quotes in Service Order Workcenter
Resolution
-
Go to Application and User Management
- Go to Business User View
- Search for the user XYZ who is facing the issue(XYZ is user who is facing the issue)
- Click Edit and Select Access Rights
- Navigate to Work Center and View Assignment tab
- Under Available Work Centers and Views select CRM_SERVICEORDERS and expand the view
- Select the Checkbox for CRM_OPP_SRVQUO and save the changes
Keywords
KBA , AP-CQP-CQ , Customer Quote , How To
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805