2599539 - Goal Errors: 'An error occurred while attempting to load the goal/objective Plan.' or 'An error occurred while attempting to load this template.'

When opening a goal plan or performance form, or trying to access a development plan in Manage Templates, users receive an error:

• An error occurred while attempting to load the goal/objective Plan.
• An error occurred while attempting to load this template.

• SAP SuccessFactors Goal Management
• SAP SuccessFactors Performance Management
• SAP SuccessFactors Career Development Planning

1. Home dropdown > Goals
2. Select goal plan
3. Receive error message

OR

1. Action Search: Manage Templates
2. Development tab > select a development plan
3. Receive error message

OR

1. Home dropdown > Performance
2. Select performance form
3. Receive error message

• The goal plan was modified via Manage Templates to delete a field but the field is still present in the Goal Plan XML
• The Goal Plan is not available in the system anymore
• Role-based Permissions (RBP) are not granted to the user to view the Goal Plan

Goal Plan Field Was Deleted

You can do either of the following:

1. Add the field back into the Goal Plan
2. Have your partner or Professional Services remove the field from the Goal Plan XML in Provisioning. If you don't have a partner, you can locate one using 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]. 

The Goal Plan is Not in the System Anymore

You can change the Default Goal Plan:

1. Action Search: Manage Templates
2. Goal Plan tab > Change the default template to another one > OK
3. Return the default to the original template > OK
4. User should be able to access the Goal Plan successfully

Review RBP Permissions

Review the RBP permissions from KB 2072206 - How to restrict Goal Plan Access - Goal Management

• 2071562 - You do not have permission to access this user's Objective Plan - Goal Management
• 2250190 - SCR Form: XML Software Change Request for Goal Plans

Success Factors, SF, GM, PMGM, Objective Plans, inactive goal plan, can't load goal plan, access goal plan, goal plan won't open, TGM-9332, TGM-9017, TGM-7516 , KBA , LOD-SF-GM-TMP , Template Management , LOD-SF-CDP-TMP , Template Management , LOD-SF-PM-GM , Goals in PM Form , Problem

SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions