Symptom
Web service messages of type BusinessPartnerERPReplicationIn fail to execute with the following error: 'Local object 00000000000000000000000XXXBUR001-1 does not exist' (where XXX is a string of alphanumeric characters).
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
Send a business partner from an on premise system to C4C, with a contact person which has not been previously replicated.
Cause
A contact person contained within the payload has not yet been replicated to C4C.
C4C cannot create a reference to a yet to be created individual and consequently fails.
Resolution
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Make a list of the external IDs of contact persons contained within the failed payload.
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Check whether these exist in C4C by searching by external ID in 'Contact Person' view of the 'Customers' work centre.
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If a contact person does not exist in C4C, replicate them to C4C.
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Repeat the process until all contact persons contained within the failed payload have been sucessfully replicated to C4C.
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Restart the failed message.
Keywords
BusinessPartnerERPReplicationIn, 'does not exist', 'local object' , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions