2600609 - Service - Ticket: Email Channel - Inline Images Not Supported For External Client And Outlook Integration.

Inline images are not shown in ticket interactions for external client and outlook integration. 

SAP Cloud for Customer

1. Go to the work center Service and the view Tickets.
2. Open a ticket which has emails synced via Outlook integration for example.
3. Go to the tab Interactions.
4. See that the email shows an icon instead of the correct inline image. 

In external client and outlook integration scenarios, the display of inline images is not supported.

You can view the image in the Attachments tab of the ticket.

Email Channel, Inline Images, Attachments , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement