2600624 - Service - Ticket : Registered Product will not be copied to the follow-up ticket created from opportunity

The registered product is not copied to the follow-up ticket created from an opportunity.

SAP Cloud for Customer

1. Go to the work center Sales, and the view Opportunity.
2. Open the opportunity and go the Registered Product tab.
3. Add a new registered product if there is none.
4. Save.
5. Create a follow up ticket from this opportunity.
6. See that in the Products tab of the new ticket, the registered product is not listed.

This feature is not available.

Registered products need to be added manually.

For any enhancement requests, please make use of the Influence forum.

Registered Product, Opportunity, Ticket, Follow-up, missing , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement