Symptom
Internal system error message given when trying to import a personal information record or changing the information via UI.
**All the images from this document are from our internal test instances, any resemblance with real environments are mere coincidence**
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
1. Navigate to Import Employee Data.
2. Select Import Data
3. Select Personal Information
4. Select validate import file data
5. Internal System error is provided.
Cause
This Error is caused by a configuration issue.
The Data Type of the nationality field is configured as PICKLIST.
The Nationality field uses the MDF country object and not the ISO picklist.
Resolution
To correct this:
- Navigate to Manage Business Configuration > personalInfo
- Select details on the Nationality field
- Change the Data Type to "String"
- Save
Please note after you change this to string the system will change the data type to COUNTRY.
Keywords
picklist, nationality, error, import, UI, EMPFILE_FT_INVALID_PICKLIST_FORMAT, An application error occurred. Please try again later, or notify support if the issue keeps occurring. , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem