SAP Knowledge Base Article - Public

2601321 - Internal System Error Encountered While Importing Record for Personal Information

Symptom

Internal system error message given when trying to import a personal information record or changing the information via UI.

**All the images from this document are from our internal test instances, any resemblance with real environments are mere coincidence**

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

1. Navigate to Import Employee Data.

2. Select Import Data

3. Select Personal Information

4. Select validate import file data

5. Internal System error is provided.

 internal system error.png

Cause

This Error is caused by a configuration issue.

The Data Type of the nationality field is configured as PICKLIST.

data type country.png

The Nationality field uses the MDF country object and not the ISO picklist.

Resolution

To correct this:

  1. Navigate to Manage Business Configuration > personalInfo
  2. Select details on the Nationality field
  3. Change the Data Type to "String"
  4. Save

Please note after you change this to string the system will change the data type to COUNTRY.

datatype nationality.png

Keywords

picklist, nationality, error, import, UI, EMPFILE_FT_INVALID_PICKLIST_FORMAT, An application error occurred. Please try again later, or notify support if the issue keeps occurring. , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions