SAP Knowledge Base Article - Public

2601415 - Error "Can not find admin user" when an automatic process fails

Symptom

An automatic process is failing with the following error:

java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor1887.invoke(Unknown Source)
...
at java.lang.Thread.run(Thread.java:807)
Caused by: com.plateausystems.elms.util.helper.ElmsFinderException: Can not find admin user {admin user ID}
at com.plateausystems.elms.util.helper.UserContextHelper.createUserJB(UserContextHelper.java:68)
...

Environment

SAP SuccessFactors Learning

Cause

The Learning admin who last scheduled/updated the automatic process has had their account deleted/disabled.

Resolution

Another Learning admin needs to click "Apply Changes" on the respective automatic process job page without modifying any setting.

The job owner will be changed to the new admin, which should result in a successful run of this job.

See Also

 Scheduling Learning Automatic Processes

Keywords

sap, sf, success factors, lms, background job, ElmsFinderException, apm, fail, admin, deleted, disabled, automatic process, failing, Can, not, cannot, find, admin, user , KBA , LOD-SF-LMS-APM , Automatic Processes , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions