2601566 - Ticket Survey Questionnaire are Appearing As Disabled In HTML5 UI

Ticket survey questionnaire are appearing as disabled in HTML5 UI

HTML5 UI

1. Go to the Services work center
2. Go to the Tickets view
3. Open Ticket XYZ (XYZ represents Ticket id)
4. Go to Survey tab
5. Click on Survey hyperlink to open

The survey questionnaire are disabled.

This is not correct procedure to edit the survey questionnaire in ticket in HTML5 UI.

In HTML5 UI, actual procedure to enter the details of survey is to click on Edit option under gear button.
Kindly follow the below steps:

1. Go to the Services work center
2. Go to the Tickets view
3. Open Ticket XYZ (XYZ represents Ticket id)
4. Go to Survey tab
5. Select the Survey name
6. Click on Edit option under gear button

Now survey questionnaire are editable.

However, you can open and edit the survey directly in RUI.

Ticket, Survey, Questionnaire, editable. , KBA , ticket , survey , answer , disabled , LOD-CRM-SRP , Service Request Processing , Problem

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