SAP Knowledge Base Article - Public

2601591 - Outlook Add-In MSI Installer for SAP Cloud for Customer


You need the MS Outlook Add-In for SAP Cloud for Customer as MSI installer instead of an EXE installer.


SAP Cloud for Customer

Reproducing the Issue

  1. Open the System.
  2. Click the user icon in the top right-hand corner and select 'Download'.
  3. Find the Add-In for MS Outlook and download the Outlook EXE installer.

MSI is not available in the download area.


The MSI installer for Outlook is only available via the application download area.


  1. Go to
  2. Log in with an authorized S-User.
  3. Click the 'Available to Download' tab.
  4. Download the desired .msi file.


.msi, msi, Outlook Add-in , KBA , outlook msi , msi installer , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions