Symptom
You need the MS Outlook Add-In for SAP Cloud for Customer as MSI installer instead of an EXE installer.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Open the System.
- Click the user icon in the top right-hand corner and select 'Download'.
- Find the Add-In for MS Outlook and download the Outlook EXE installer.
- MSI is not available in the download area.
Cause
The MSI installer for Outlook is only available via the application download area.
Resolution
- Go to https://launchpad.support.sap.com/#/softwarecenter/search/C4C_OUTLK_ADDIN_MSI
- Log in with an authorized S-User.
- Click the 'Available to Download' tab.
- Download the desired .msi file.
If the page stays blank, download is not working etc. please contact the SAP Customer Interaction Center CIC as all authorizations are based on a valid S- User with the correct authorization.
See Also
- To download the file, use Search Function in Software Center
- To contact SAP CIC, access: SAP Support Worldwide Telephone Directory
Keywords
.msi, msi, Outlook Add-in, msi installer, msi package, msi installer,outlook msi , KBA , LOD-CRM-GW-OUT , Outlook , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public