Symptom
The return/sender email address when manually generating an email to a candidate is not editable.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Recruiting > Job Requisitions
- Click on a job req
- Select a candidate
- Select the "Email" icon
- Selects appropriate email template
- See that the return/sender email address is not editable
Resolution
- Admin Center > Manage Recruiting Settings
- Enable "Make return email address editable in 'Email Candidate'"
- If this option is checked, end users sending ad hoc emails to candidates can change the “From” e-mail address to a free text value.
Keywords
RCMadhocmail, success factors, return email address, sender email, edit sender email, manually generating emails, email to candidate, change return email address , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To
Product
SAP SuccessFactors HCM Core all versions
SAP Knowledge Base Article - Public