SAP Knowledge Base Article - Public

2602119 - How to edit the sender/reply email address when manually generating an email to a candidate - Recruiting Management

Symptom

The return/sender email address when manually generating an email to a candidate is not editable.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting > Job Requisitions
  2. Click on a job req
  3. Select a candidate 
  4. Select the "Email" icon
  5. Selects appropriate email template
  6. See that the return/sender email address is not editable

Resolution

  1. Admin Center > Manage Recruiting Settings
  2. Enable "Make return email address editable in 'Email Candidate'"
  3. If this option is checked, end users sending ad hoc emails to candidates can change the “From” e-mail address to a free text value.

Keywords

RCMadhocmail, success factors, return email address, sender email, edit sender email, manually generating emails, email to candidate, change return email address , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core all versions