2602371 - BusinessPartnerERPAddressReplicationIn Fails With Error "Solve Configuration Issue in ID Mapping for Element InternalID"

Replication of Business Partner Address to C4C fails in C4C web service message monitoring with the below error:-

"Solve Configuration Issue in ID Mapping for Element InternalID with ID XYZ"(XYZ is the Business Partner ID maintained in ERP system)

SAP Cloud For Customer 

SAP ERP

1. Go to Administrator Work center
2. Go to Web Service Message Monitoring
3. Search for the service interface "BusinessPartnerERPAddressReplicationIn"
4. The error message "Solve Configuration Issue in ID Mapping for Element InternalID with ID XYZ"

There can be 2 reasons for this error message to occur:

1. Go to the ID mapping for integration ,and check the id mapping under the ERP Accounts for the account id XYZ.

Either there is no id mapping present or there might be the wrong id maintained in the internal id field .

or

2. This failure can also be happen because Address replication message is getting processed in C4C before the actual Business Partner Replication

This is the reason ID mapping does not exist in C4C for Account XYZ.

There could be the following reasons for this:-

1. Either Address messages are replicated prior to Business Partner messages in ERP
2. Business Partner Replication messages are failed in C4C/middleware/ERP

Business Partner Replication should be successful from ERP to C4C in order to successfully process the Business Partner Address replication messages.

SAP Cloud For Customer Integration with SAP ERP, Business Partner Replication, Business Partner Address Replication, ERP , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem