2602385 - Intelligent Services Center - Error: Alert! The application cache is not refreshed properly.

Intelligent Services Center - Error: Alert! The application cache is not refreshed properly. Please go here to refresh the metadata cache and come back to the application. If the problem persists, please contact Customer Support.

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SAP Successfactors HXM Suite

1. Login to Successfactor Application > Admin center > Intelligent Services Center.
2. Click on the number of Events raised.
   
3. Error message displays as per the below screenshot.
   
   
   

There are several possible causes for this error messages and two have been listed below:

1. MDF cache might be outdated.
2. Intelligent Services Center is enabled via Upgrade Center but "Enable Intelligent Services" feature is disabled in the provisioning.

To resolve the MDF Cache and Sync issues, you can clear the cache and run the MDF Object Definition to DB sync job from Admin Center. Both processes are described in details in the KBA 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF).

If this does not resolve the issue, you will need to contact your partner or support team to verify the Provisioning settings:

1. Access Provisioning > Company Settings;
2. Disable the option "Enable Intelligent Services" in provisioning and save;
3. Enable the option back and save;
4. Logout and login again.

ISC, Intelligent Service Centre Error, Alert , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-PLT , Platform Foundational Capabilities , Problem