SAP Knowledge Base Article - Public

2602877 - Candidate view of a cancelled offer before they could accept it


What will the candidate see if the Offer was sent successfully but was cancelled before they could accept it?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a Requisition
  2. Send an Offer Letter to a candidate
  3. Check my Offers tab

    2018-02-13 07_25_53-Career Opportunities_ My Profile.png
  4. Cancel the Offer from the Application of the candidate (can only be cancelled by the user who created the offer)

    Cancel Offer.png
  5. What will the candidate see once this scenario happens


Log into the external site - My Offers - here you will see the candidate's view

2018-02-13 07_30_18-Career Opportunities_ Offer Letter.png


Once View Offer is clicked

 2018-02-13 07_31_59-Career Opportunities_ Offer Letter.png


This will be a clear notification to the candidate that the offer has been cancelled.

PLEASE NOTE: the candidate will still be able to see the Offer Letter, this is the expected behavior.

See Also

2104613 - Offer Letters - Recruiting Management


Offer Cancellation, Online Offer, Canceled , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To


SAP SuccessFactors Recruiting all versions