2603003 - Fields Customer Information And Internal Note Are Duplicated on Notes Tab And Are Available on General Data Tab

The fields Customer Information and Internal Note are currently appearing duplicated under Notes tab and also are available under General Data tab.

SAP Cloud for Customer

1. Go to the Service work center.
2. Go to the Tickets work center.
3. Open ticket XXX (XXX represents the ID of the ticket).
4. Go to the Items tab.
5. Under Items section, select an item.
6. Go to the General Data tab.
7. Please notice that the fields Customer Information and Internal Note are appearing.
8. Go to the Notes tab.
9. Please notice that the fields Customer Information and Internal Note are duplicated.

Customer Information and Internal Note fields are part of the preview area below the item table. While those fields are in the Notes facet they will show up at two places, however, if you are on the other facets they will show up only once.

This is the expected behavior and if you want to adjust it, our suggestion is to hide the Customer Information and Internal Note fields via adaptation mode.

Customer Information; Internal Note; Items; Ticket; General Data; Notes; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions