SAP Knowledge Base Article - Public

2603644 - New Goods Return Button Is Greyed Out


You are unable to create as the New Goods return as the button is greyed out.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Goods and Services Receipts work center.
  2. Go to Receipts and Returns view.
  3. Select Show by Documents.
  4. Change the Show drop-down to All documents and click Go after it refreshes.
  5. All of the Receipts will appear in the list.
  6. Select any of them to view the buttons.
  7. But the New Goods return button is greyed out.


The Goods return cannot be created for the item type service.  Goods return can only be created for the item type Material.


This is expected system behaviour.


New Goods return button is greyed, Unable to create new goods return , KBA , new goods retrun , SRD-FIN-ACP , Payables , Problem


SAP Business ByDesign all versions