SAP Knowledge Base Article - Public

2603894 - Sales Organization Value Help Displays Sales Data Filters

Symptom

When creating a new lead or opporutnity, the filters available in Sales Organization value help are based on Sales Data and not sales organizations.

Reproducing the Issue

  1. Choose the Lead quick create option.
  2. Select the value help of the field Sales Organization.
  3. Here the available filters are Sales Data related and not Sales Organization.

Cause

This behavior is based on the selection in scoping.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Choose the Edit Project Scope button.
  4. Navigate to Step 4: Questions.
  5. Expand Sales -> Lead Management -> Leads.
  6. Uncheck the question Do you want to enable users to specify, per lead, a predetermined combination of sales organization, distribution channel and division? and Save.

 Note: Similar question exists in Opportunity scoping as well.

Keywords

opportunity account sales area search box , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions