2604056 - Empty page is being shown when trying to open SAP Analytics Cloud

• An empty screen appears when trying to access your SAP Analytics Cloud system.
• System seems to be inaccessible as a blank page appears instead of the logon screen.
• SAML SSO has been configured for the system previously.
• While checking the Console tab in Google Chrome Dev tools, the following warning appears:
• "The SSL certificate used to load resources from https://<customername>.<region>.sapbusinessobjects.cloud will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information."

SAP Analytics Cloud

1. Open SAP Analytics Cloud.
2. Observe that nothing is being loaded, the screen is blank.  

• SSL certificate issue on the consumer IdP side.
• SSL certificate has expired in the SAP Analytics Cloud system.

• In order to fix issues like above SAP Cloud Operations needs to renew certificate of the system.

• There is new feature to update the SAML IDP Signing Certificate from 2019.22.

  Details in Help guide below:
  Updating the SAML IdP Signing Certificate

• 2757726 - Is SAC Down? Cannot access SAP Analytics Cloud (SAC)
• 2542839 - Service Provider certificate expires in X days message in SAP Analytics Cloud ***FAQ***
• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
• SAP Analytics Cloud > Learning > Guided Playlists

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