SAP Knowledge Base Article - Public

2604056 - Empty page is being shown when trying to open SAP Analytics Cloud


  • An empty screen appears when trying to access your SAP Analytics Cloud system.
  • System seems to be inaccessible as a blank page appears instead of the logon screen.
  • SAML SSO has been configured for the system previously.
  • While checking the Console tab in Google Chrome Dev tools, the following warning appears:


SAP Analytics Cloud

Reproducing the Issue

  1. Open SAP Analytics Cloud.
  2. Observe that nothing is being loaded, the screen is blank.  


  • SSL certificate issue on the consumer IdP side.
  • SSL certificate has expired in the SAP Analytics Cloud system.


  • In order to fix issues like above SAP Cloud Operations needs to renew certificate of the system.
  • There is new feature to update the SAML IDP Signing Certificate from 2019.22.

    Details in Help guide below:
    Updating the SAML IdP Signing Certificate

See Also

Your feedback is important to help us improve our knowledge base.


Cloud for Analytics,SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, shows, displays, seen, observed, open, System Down, , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0