Symptom
Inserted Goal information is not saved during Auto-Save of the Performance Form.
A Session Time-out causes Goal Data loss.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- In the PM form, click on the Edit button or the Add Goal / Add Objective button.
- Enter information in the fields of the Add/Edit Goal window.
- The session times out without saving the Goal information.
- After logging back into the session the entered goal information is gone.
Cause
- When clicking on the Edit or Add Goal / Add Objective button, a pop-up opens.
- This pop-up comes from the Goal Management module and iss not part of the Performance form.
- Hence the Auto-Save functionality of the Performance form does not apply to this Pop-up window.
- If the session times out before bringing the information to the Performance form, then this information is lost.
Resolution
- Goal Data is synchronized with the Performance form upon saving the Goal (clicking the save button in the Goal pop-up).
- Once this has happened the Auto-Save of the Performance Form can save the information to the goal section of the form.
- For additional information on how the Auto-save feature works, please see the Performance Management Admin Guide: Form Autosave
See Also
Keywords
Goals, Goal, Objectives, Objective, Performance Form, PM Form, Auto-Save , KBA , LOD-SF-PM-GM , Goals in PM Form , Problem
Product
SAP SuccessFactors Performance & Goals all versions