SAP Knowledge Base Article - Public

2604224 - Slowness to open user record on LMS administration


It is noticed a great slowness to open a user record from the Administration side of LMS.


SuccessFactors Learning Management System

Reproducing the Issue

  1. Navigate to LMS Administration side
  2. Click Users menu > Users
  3. Search for any user
  4. Click at any user to open its record
  5. A great time is noticed to open this user record (more than 30 seconds) or a timeout issue occurs


There are 2 possible causes for this issue:

  1. A referenced custom column used by the user record contains a large number of referenced values. Therefore, for opening the user record, all the data needs to be fetched, which takes time to load.
  2. The employee has too many items assigned to the Learning Plan, causing LMS to take more time to load the user record.


For Cause 1: It is suggested to disable the dropdown for the referenced Custom Column by following these steps:

  1. Navigate to System Admin > Configuration > Search Selectors > Custom Column User Reference
  2. Locate the line: dropDownEnabled=true
  3. Change it to false: dropDownEnabled=false
  4. Click Apply Changes button

For Cause 2: the employee will have to complete the items, or the Admin can remove courses from the Learning Plan to reduce the amount of time it will take to load the user record.


User Record slow, Performance, timeout, user does not open, user data slow, cannot open user, Admin performance , KBA , LOD-SF-LMS-PER , Application Latency/ Performance Issues , Problem


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