Symptom
When trying to reply to a Ticket, the system displays the following Error:
'Length of subject exceeded allowed number of characters.'
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Error Subject E-Mail Email Exceed character limit , KBA , title length can´t exceed 128 characters , LOD-CRM-SRP , Service Request Processing , Problem
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