You have created a lead and you expect the follow button to be enabled automatically so that you will track the progress updates.
Reproducing the Issue
Go to Sales Campaign workcenter
- Go to Leads View
- Select New
- Enter the mandatory details
- Select Save and Open
Once the lead is created and opened , you see that the follow button is not enabled for your user.
There are two owners in lead , one is owner and the other is Sales Owner. For the follow button to be enabled automatically , the owner should be same as the logon user at the time of creation of lead.
This is the expected system behavior.
owner sales owner follow button not enabled , KBA , sales capmaign , automatically sales owner lead , LOD-CRM-LM , Lead Management , How To
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions