SAP Knowledge Base Article - Public

2604869 - Custom Workflow email notification contains html tags

Symptom

When a custom workflow e-mail notification is sent the user is receiving the e-mail with HTML tags.

2018-02-15_16-02-09.png

In Document Generation Template the content is correctly configured.

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central - Custom workflow notification
  • SAP SuccessFactors HXM Suite
  • Metadata framework (MDF)

Reproducing the Issue

 Trigger a custom e-mail notification by workflow.

Cause

The "Enable HTML e-mail notifications" feature is not set up.

Resolution

  1. Go to "Company System and Logo Settings "
  2. Check the Enable HTML e-mail notifications
  3. Trigger the custom e-mail notification

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The custom e-mail notification is triggered correctly.

Keywords

html, tags, tag, custom, email, e-mail, notification , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC , Employee Central , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-MDF , Metadata Framework , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions