SAP Knowledge Base Article - Public

2605062 - Instance Sync Tool | Unable to find target instance as a pair in Instance Sync Wizard

Symptom

  • In the 'Instance Sync Tool' screen in our source instance, I am unable to find the target instance in the dropdown for selection;
  • I want to pair two instances;
  • When trying to select the instance, the following message appears: "There is no pairing request from the source instances";

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the BizX source instance;
  2. Search for "Instance Synchronization Tool" -> Configuration Copy (Instance Synchronization);
  3. Check the options in the "Select Instance" dropdown;
  4. It doesn't show the target instance or the following message appears: "There is no pairing request from the source instances".   

Cause

  • Instance Synchronization tool is not available in the target instance.
  • The issue is caused because the target instance isn't yet configured to be connected to the source instance in 'Instance Synchronization Company Permissions' in target instance.
  • Instance sync company permissions define which source instance is allowed to push which configurations into which target instance. For each sync relationship, you need to set up these permissions.

Resolution

Ensure your instances meet the following criteria:

  1. Instance Synchronization is enabled from Upgrade Center.
    Learn more here

  2. Role-based permissions to "Manage Instance Synchronization" are granted.
    Learn more here

  3. Source and target instances are paired.
    NOTE: To perform the pairing, permission "Admin access to MDF OData API" must be enabled in the source instance.
    Learn more here

See Also

2088055 - Instance Synchronization Feature Guide & need to know information - Platform

Keywords

Instance Sync, Synchronization, Tool, Admin Guide, Manual, Configuration Sync Wizard bizx, Launch Synchronize Company Configuration Tool, Configure different Data Center, same, cannot find target instance, Permissions, missing, not bring instance datacenter , KBA , LOD-SF-PLT-IST , Instance Sync Tool , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HCM Suite all versions