Symptom
New accounts created in BizX recently have not been generated in LMS and the job is Successful.
Environment
SuccessFactors Learning Management System (LMS)
Reproducing the Issue
- In BizX go to Manage Users;
- Search for respective User;
- User is present;
- Go to LMS Admin side;
- Go to Users->Users;
- Search for the same User;
- User is not found.
Cause
"User Connector - SF" job has not run yet.
Resolution
Verify the connector's schedule and last run:
- Go to System Admin->Connectors->User Connector - SF;
- Verify that "Current Job Status" is "Scheduled";
- Look for "Next Job Execution";
- You can also verify "Last Job Execution Result" if it is successful and "Last Job Execution" for when it was run.
See Also
2375919 - Scheduled jobs in provisioning SF User Connector is dependent on to sync BizX data
Keywords
User Connector - SF, Scheduled, Run, Job, BizX, New User , KBA , LOD-SF-LMS-CON , Connectors , Problem
Product
SAP SuccessFactors Learning all versions