Symptom
You are an administrators and want only your business role to have "Report an case", in other words, you do not want this feature available for the entire company.
Environment
SAP Hybris Cloud for Customer 1802 / 01 and future versions.
Resolution
The option Disable Report case has been enhanced to hide the Report an case menu option only for the business users, Administrators will be able to report cases even when this flag is enabled.
See Also
For more information, please check the section "Company Settings Enhanced to Disable Reporting an case Only for the Business Users" for What's New documentation.
Keywords
Report an case; Administrator; Restriction; HTML5; Fiori; RUI; , KBA , AP-LM-SPC-INC , Incident Handling , How To