2606536 - Warning Message 'Ticket Document Language Changed' is Shown When Creating a New Ticket Manually

When creating a new Ticket manually or changing the Account / Individual Customer of an existing Ticket, the following Warning is displayed:

'Ticket document language changed.'

SAP Hybris Cloud for Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Select the New button.
4. Maintain Account ABC ( ABC represents the Account ID).

The following Warning message is displayed:

'Ticket document language changed.'

In the 1802 Release, the field Document Language was added to the Additional Information Section in a Ticket.

The document language is determined automatically based on the customer information. If there is a change made to the customer details, this message is shown, since the language is re-determined.

This is the expected system behaviour.

Warning Ticket Individual Customer Account change Language document , KBA , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902