SAP Knowledge Base Article - Public

2606536 - Warning Message 'Ticket Document Language Changed' is Shown When Creating a New Ticket Manually


When creating a new Ticket manually or changing the Account / Individual Customer of an existing Ticket, the following Warning is displayed:

'Ticket document language changed.'


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Select the New button.
  4. Maintain Account ABC ( ABC represents the Account ID).

The following Warning message is displayed:

'Ticket document language changed.'


In the 1802 Release, the field Document Language was added to the Additional Information Section in a Ticket.

The document language is determined automatically based on the customer information. If there is a change made to the customer details, this message is shown, since the language is re-determined.


This is the expected system behaviour.


Warning Ticket Individual Customer Account change Language document , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902