SAP Knowledge Base Article - Preview

2606634 - Priority "Urgent" Is Missing While Creating Tickets

Symptom

 While creating new ticket you notice that priority "Urgent" is missing in the value help and you have only Immediate, Normal and Low priorities available to create tickets.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

 Priority, Ticket, Urgent, Missing , KBA , LOD-CRM-SRP , Service Request Processing , How To

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