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SAP Knowledge Base Article - PreviewSymptom
While creating new ticket you notice that priority "Urgent" is missing in the value help and you have only Immediate, Normal and Low priorities available to create tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Priority, Ticket, Urgent, Missing , KBA , LOD-CRM-SRP , Service Request Processing , How To
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