Symptom
You have assigned your user to a Territory ABC but not to the Sub-Territories DEF and XYZ (ABC represents a territory; DEF and XYZ stand for sub-territories of ABC). Your user's Access Restriction is set for Territories and is valid.
When creating Opportunities, you can only select Accounts with Territory ABC; but you do not have access to Accounts with the sub-territory DEF and XYZ.
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Environment
SAP Hybris Cloud for Customer
Product
Keywords
territory, sub-territory , KBA , access restriction , sub-territory , territory , LOD-CRM-PM-SLS , C4C Product Management - Sales , LOD-CRM-TM , Territory Management , How To
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