SAP Knowledge Base Article - Public

2607164 - Detailed 360 Report ratings different than Adhoc Report

Symptom

Detailed 360 Report ratings are not showing the same values as in Adhoc Report.

Environment

SAP SuccessFactors 360 Multi-Rater

Reproducing the Issue

  1. Go to Performance > 360 Executive Review
  2. Search for an user and open the form
  3. Click on Detailed 360 Report
  4. Take note of the ratings
  5. Go to Adhoc report and open your 360 Multi-Rater Subject report

    The ratings in the Adhoc report are different from the Detailed 360 report.

Cause

  1. The Detailed 360 Report available in 360 Executive Review page is a static report, which groups the ratings by two categories: "All but Self" and "All".
  2. The system calculates the competency rating for each participant’s form based on the rating provided on the behaviors, and the competency average rating based on the competency ratings of each participant.

Resolution

  1. Adhoc does not pull the information from the Detailed 360 Report, it pulls directly from the 360 form. The Adhoc report pulls the ratings directly from the categories available in the Evaluation Summary section of the form. Therefore, it does not group the values in those two other categories ("All but Self" and "All").

  2. The system will calculate the competency rating within each participant’s form based on the rating provided on the behaviors. For example, if the competency has 5 behaviors and the participant gives the following ratings:
  • Behavior A: 2
  • Behavior B: 2.5
  • Behavior C: 3
  • Behavior D: unrated
  • Behavior E: 2

    The competency rating is calculated as (2+2.5+3+2)/4 = 2.4107.

    Then, the system will calculate the competency average rating based on the competency ratings of each participant. For example, if the form has 3 participants and these are the competency ratings based on the calculation explained above:

     Participant

     Behavior A

     Behavior B

     Behavior C

     Behavior D

     Behavior E

     Competency Rating

     Participant 1

     2

     2.5

     3

     unrated

     2

     2.4107

     Participant 2

     3

     unrated

     unrated

     2

     2.5

     2.5000

     Participant 3

     2.5

     2

     3

     2

     unrated

     2.3750

    The competency average rating is calculated as (2.4107+2.5000+2.3750)/3 = 2.42856.

Keywords

SuccessFactors, Success Factors, SF, 360, MTR, Multi-Rater, Detailed 360 Report, ratings, rating, competency avg rating, competency rating, behavior, behaviors, different, Adhoc, Report, Reporting, All but Self, form, discrepancy , KBA , LOD-SF-MTR-REP , Reporting & Analytics, Data Imports & Exports , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , How To

Product

SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Workforce Analytics all versions